For companies that lose work after hours
Answered, captured, assigned.
Emergency work does not wait for business hours. iM Dispatch answers the phone, captures what the job actually is, and routes it to the right technician without anyone at the office being awake.
Who it is actually for
Built for a specific problem.
Restoration, plumbing, HVAC, and other trades where the call comes in at two in the morning and the company that answers gets the job.
Built because a client was losing overnight emergency work to whoever answered first, and the alternatives were priced for companies ten times their size.
Answers the call
A voice agent picks up, asks the right questions for the trade, and captures the details a dispatcher would.
Decides who gets it
Routing by service zone, then skill, then who is actually on call, then round robin. Not a group blast to everyone.
Confirms by text
The technician accepts or declines by SMS, so the job has an owner rather than sitting in a queue.
Pushes into your CRM
The captured job lands in the system you already use instead of in a separate inbox nobody checks.
Chat as well as voice
The same capture and routing runs behind a website chat widget.
The rest of what we run
Other things we own.
Start by finding out where you actually stand
Find out what Google and ChatGPT say.
Book 15 minutes and we will look you up live: where you rank, what your Google profile is missing, and whether AI assistants name you when someone asks for what you sell.