The rules of the road
Terms of service.
Last updated August 14, 2026
These terms cover using this website and, where noted, working with us. A signed proposal or service agreement always takes precedence over anything here.
Using this site
The content here is ours or licensed to us. You are welcome to read it, quote it with attribution, and share links to it. You may not copy it wholesale to publish as your own.
We try to keep everything accurate and current, but this site is provided as is. Prices and service descriptions can change, and nothing on this site is an offer that binds us until we have both agreed a scope in writing.
Services and scope
Work is defined in a written proposal or service agreement. The plans described on our pricing page are starting points that get tailored; what you actually receive is what your agreement says.
Fees and billing
- Monthly plans are billed monthly in advance unless agreed otherwise.
- Project work is quoted and invoiced per the schedule in the proposal.
- Advertising spend is separate and is paid by you directly to the platform from your own account. We never bill it through us and never mark it up.
- Third-party costs such as printing, backlink placements, stock media, and paid tools are quoted before they are incurred.
Cancellation
Monthly plans run month to month. Either of us can end the arrangement with notice as set out in your agreement. We do not use cancellation penalties to keep clients who want to leave, and we will not hold your property hostage on the way out.
What you own
Once invoices for the work are settled, you own:
- Your website and the content we produced for it.
- Your brand files, which are backed up throughout and sent to you on request.
- Your Business Intelligence File. It is yours, and it leaves with you if you leave.
- Your advertising accounts, Google Business Profile, and analytics properties, which are set up in your name with us as a manager rather than an owner.
We keep the right to describe the work we did and to show it in a portfolio, unless your agreement says otherwise or you ask us not to.
What we need from you
Marketing depends on information only you have. We need reasonable access to accounts, timely answers to questions, and approval on the things that require it. Where a deliverable waits on your input, the timeline moves with it.
Results
We do not guarantee rankings, lead volume, revenue, or that any particular search engine or AI assistant will recommend you. Anyone who does is guessing. What we commit to is the work described in your agreement, done properly, and honest reporting on what it produced.
Liability
To the extent the law allows, our liability arising from the services is limited to the fees you paid us in the three months before the claim. We are not liable for indirect or consequential losses such as lost profits or lost business opportunity.
Governing law
These terms are governed by the laws of the State of Ohio, and any dispute will be handled in the courts serving Mahoning County, Ohio.
Contact
The iM Agency
2979 Whispering Pines Dr., Canfield, OH 44406
(330) 272-1493
mike@theimagency.com